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The purpose of this award is to equip the learner with the knowledge and skills required to have effective and clear communication skills.

Communication skills and what you'll learn (?)

  • understanding and awareness of emotional intelligence.

  • Explore the communication dynamic.

  • Understand how to get key messages across clearly and concisely.

  • Learn how to change your attitude to change the impact you have.

  • Gain strategies for mediating and handling conflict effectively.

Communication Skills, Delivery and Evaluation (?)

  • ?

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