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Reception &
Frontline Office Skills


Students of this course will learn

  •  The skills, functions and responsibilities of a receptionist or front line office representative

  • Outline products, services, key policies, structures and personnel of an organisation

  • Explore telecommunications network equipment

  • A range of communication skills

  • A range of administration skills

  • Displaying a professional approach to receiving and managing customers

  • How to identify the process and flow of information and how to display a professional approach in a pressurized environment

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